Frequently Asked Questions & Answers
The Flats at Springhurst »Opening hours
Mon – Fri: 10 AM – 6:00 PM
Sat: 10 AM – 5 PM
Sun: 12 PM – 5 PM
FAQs
Is there a communal fire pit area for residents to gather and socialize?
Yes, we have a designated fire pit area where residents can gather, relax, and enjoy cozy evenings under the stars.
Are there any communal BBQ or grilling areas available for residents to use?
Yes, we provide communal BBQ and grilling areas equipped with grills and seating, perfect for outdoor gatherings and cookouts with family and friends.
What appliances are included?
Each apartment is equipped with stainless steel GE appliances, offering a modern and efficient living experience. Our standard package includes a refrigerator, dishwasher, oven, and microwave. Additionally, every apartment features a washer and dryer for added convenience. Furthermore, select homes boast the luxury of wine coolers to enhance your lifestyle.
How quickly can I expect my maintenance request to be resolved?
We aim to resolve standard, non-emergency work orders within 24 to 48 business hours. Emergency maintenance requests receive 24/7 attention.
Is renter's insurance required?
Yes, ensuring the protection and security of our residents’ belongings is paramount. Therefore, all residents are required to have renter’s insurance in place. This safeguard provides peace of mind and financial protection against unforeseen circumstances, offering reassurance for you and your belongings.
Is there on-site management available?
Yes, ensuring prompt assistance and seamless resident experience is our priority. That’s why we have dedicated on-site management available during regular business hours. Our friendly and professional team is here to address any inquiries, provide support, and ensure that your living experience exceeds expectations.
Are there any additional fees for using the fitness center or other amenities?
No, we believe in providing comprehensive amenities without any additional charges. Access to the fitness center and other amenities is seamlessly included in your rent. Enjoy the convenience of staying active and indulging in our community’s offerings without worrying about extra fees.
Is there an online resident portal for submitting maintenance requests and accessing important documents?
Yes, we prioritize convenience and efficiency for our residents. Our comprehensive online resident portal offers a hassle-free solution for managing various aspects of residency. From submitting maintenance requests to accessing important documents, residents can conveniently handle their needs with ease. Experience seamless living with our user-friendly online portal at your fingertips.
What is the process for receiving packages and mail?
At our community, we’ve streamlined the package delivery process to ensure convenience for our residents. Packages from various carriers are delivered directly to our dedicated package room, where they are stored until pickup. Residents can retrieve their packages at their convenience. Additionally, regular mail is promptly delivered to individual mailboxes. While we take measures to safeguard your deliveries, it’s important to note that we are not liable for any package theft.
Is there an emergency maintenance hotline available outside of office hours?
Yes, we provide an emergency maintenance hotline for urgent maintenance issues that occur outside of regular office hours.
Do you offer any discounts for residents who refer friends or family to the community?
At The Flats at Springhurst, we value our residents and appreciate when they share their positive experience with friends and family. That’s why we offer exciting referral incentives for residents who refer friends or family members that sign a lease with us. It’s our way of saying thank you for spreading the word about our community and helping us grow our resident family. Contact our team today to learn more about our referral program and start earning rewards for your referrals. Experience the perks of being part of The Flats at Springhurst community and share the joy of living here with your loved ones.
Is there parking available for residents?
Yes! We have parking garage options for all residents living at our community. Contact our team for more information regarding parking availability and monthly pricing.
What is The Flats at Springhurst located near?
Our residents enjoy the convenience of being steps away from Paddock Shops. With grocery shopping made easy with Kroger next door. We are also located near major highway access, making your morning commute seamless and easy.
Can I pay rent online monthly at The Flats at Springhurst?
At The Flats at Springhurst, convenience is key, which is why we provide an easy and efficient online rent payment system. Through our user-friendly ActiveBuilding application, you can conveniently manage your monthly rent payments from the comfort of your own home. Say goodbye to the hassle of writing checks or visiting the leasing office. With just a few clicks, you can securely submit your rent payment and even set up automatic payments for added convenience. Experience the convenience of online rent payment at The Flats at Springhurst. Contact us to learn more about our online payment options and streamline your rental experience today!
Who manages The Flats at Springhurst?
The Flats at Springhurst is proudly managed by PRAXM, a trusted and experienced property management company. From the inception of our community to the present day, PRAXM has been the dedicated onsite management team, ensuring exceptional service and maintaining the highest standards for our residents. With PRAXM at the helm, you can rest assured that your living experience at The Flats at Springhurst is in capable hands. Contact us to learn more about our management practices and how we strive to provide top-tier service to our residents
Do you provide any amenities specifically for pet owners?
Yes, we understand the importance of pets in our residents’ lives. Our community features a dog spa, providing a convenient and comfortable space for pet grooming and care.
Are there any community events or activities organized around the outdoor amenities?
Yes, we organize community events and activities around our outdoor amenities, providing opportunities for residents to socialize, relax, and have fun together.
What if I have my own appliance?
Regrettably, we are unable to accommodate the removal of any appliances provided within our apartment homes.
Do you offer storage?
Yes, we understand the importance of ample storage space, which is why we provide storage units in a range of sizes at affordable monthly rates, including options for bike storage. Our onsite staff is available to provide further information and assist you in finding the perfect storage solution to meet your needs.
Are there any community events or activities organized for residents?
Yes, fostering a sense of belonging and camaraderie is integral to our community ethos. That’s why we frequently curate an array of engaging community events and activities for our residents to enjoy. From social gatherings to wellness workshops, there’s always something exciting happening to bring our residents together and create lasting memories.
Is smoking allowed in the apartments or common areas?
No, maintaining a healthy and smoke-free environment is a top priority in our community. Therefore, smoking is strictly prohibited in both apartments and common areas. This policy ensures the well-being and comfort of all residents, promoting a clean and pleasant living environment for everyone to enjoy.
Are there any community guidelines regarding pets?
Yes, ensuring a pet-friendly and harmonious environment is essential to our community. Therefore, we have established guidelines to promote responsible pet ownership. All pets must be leashed when outside of the apartment, and pet owners are kindly reminded to clean up after their pets. By adhering to these guidelines, we create a safe and enjoyable space for all residents and their furry companions.
What is the process for renewing a lease?
Ensuring a seamless transition and continuity of your living experience is our priority. Residents will receive lease renewal information well in advance of their lease expiration date, allowing ample time for consideration. Renewing your lease is made simple and convenient through our user-friendly online portal or by reaching out to our dedicated leasing office. We’re here to assist you every step of the way, ensuring a hassle-free renewal process.
What happens if I need to transfer to a different apartment within the community?
Your satisfaction and comfort are our priorities, and we understand that needs may change over time. If you find yourself in need of transferring to a different apartment within our community, we’re here to assist you every step of the way. Our team will work closely with you to facilitate a seamless transfer process, ensuring minimal disruption to your living situation. Please note that apartment transfers are subject to availability and any applicable fees. Contact our leasing office to discuss your options and begin the process of finding the perfect new home within our community.
Do you offer any community-sponsored social events or gatherings?
Absolutely! At our community, we take pride in fostering connections among residents through a variety of engaging social events and gatherings. Join us and enjoy opportunities to connect with your neighbors while having a great time.
Is there a designated area for bike maintenance or storage?
We offer dedicated bike maintenance stations and storage areas to ensure your cycling needs are met with ease. Explore our amenities and enjoy hassle-free biking experiences!
What utilities are residents responsible for paying each month?
Residents are only required to pay for electricity usage, water & sewage usage, pest control fees, and trash fees.
What amenities does The Flats at Springhurst offer?
We offer an array of Class-A amenities for our residents! We have a stellar saltwater pool, two fitness center locations, courtyard, dog park, dog spa, community lounge, maker’s room, conference room and business center.
Does The Flats at Springhurst offer emergency maintenance services?
Absolutely! At The Flats at Springhurst, we understand that emergencies can happen at any time, which is why we provide reliable emergency maintenance services. Our dedicated maintenance team is available around the clock, ensuring prompt assistance for urgent situations concerning your apartment. Whether it’s a burst pipe, electrical issue, or any other emergency maintenance concern, you can count on us to be there when you need us most. Your safety and comfort are our top priorities. Contact us to learn more about our emergency maintenance procedures and how we strive to provide peace of mind to our residents.
Is the Required security deposit refundable?
Absolutely! Your security deposit, paid prior to move-in, is entirely refundable upon meeting specific conditions. At The Flats at Springhurst Apartments, we prioritize transparency and fairness in our leasing process. Therefore, assuming no damage is found during your move-out inspection, your security deposit will be promptly returned to you. We understand the importance of financial security and strive to ensure a hassle-free experience for our residents. Contact us for more information on our leasing policies and how we prioritize your peace of mind.
Disclaimer: The information provided in these FAQs is for general informational purposes only. While we strive for accuracy, we are not liable for any reliance placed on this information. We appreciate your understanding.
